# IAREGAMER FAQ

https://iaregamer.com en Serendipity 2.0.4 - http://www.s9y.org/ Wed, 17 Jun 2020 20:10:54 GMT

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# What if I need help with my server?

General
(1) if your server is not responding, submit a ticket or contact us on Discord (2) if you need help with scripting, contact us on Discord and let us know what you need (3) confused? contact us on Discord

# What is the Query Port (or other port) for my server

General
Each game has its own category with specific information about that game including the query (and other) ports. Look in the FAQ category for your game. If your game is not listed, or the query port is not specified then its probably the SAME as your SERVER PORT. If it still doesnt work, submit a ticket and we will find out ASAP for you (and update the FAQ)

# What are subusers and groups? How do I add them?

Panel
<iframe width="560" height="315" src="https://www.youtube.com/embed/g45JbifloFQ" frameborder="0" allowfullscreen></iframe>

# My server won't start. Error: "Failed to start the remote server. Error code: -1" or "Failed with server query"

Error Messages
Often the message (Failed with Server Query) means its just taking a long time for the server to start, give it some time and see what happens. Check your logs for error messages. Your server MAY have been misconfigured and is not starting correctly. BUT have you recently changed any files? The most common reason is the server is crashing or fails to start because of invalid, missing files or something is misconfigured. Restore the BACKUP you made before editing your server. (You DID backup, right?) If you have NOT made any changes, contact support and we will investigate.

# What is my Query or Rcon port?

Ark
Query port is your SERVER port +2

# What is my Query or Rcon port?

Arma
Query port is your SERVER port +1

# What is my Query or Rcon port?

Conan Exiles
Query port is your SERVER port +2 Rcon port is your SERVER port + 3

# What is my Query port?

Dayz
Dayz MOD query port is your SERVER port +1 Dayz STANDALONE query port is your SERVER port +3

# What is my Query or Rcon port?

Killing Floor
Query port is your SERVER port +1

# I get an ERROR when trying to connect to the FTP using my client

Panel
Does the error mention TLS or secure connection? Try different encryption settings. Our FTP servers do not have TLS enabled.

# How can I backup and restore my Gameserver database?

Panel
In your Game Monitor, click on the MYSQL button and then login to PHPMYADMIN. Select EXPORT and save the file on your local PC. To RESTORE, delete ALL TABLES, FUNCTIONS and DATA from your DB then IMPORT your file

# Why can't I delete some files in my game server folder?

Panel
We protect the <strong>server executable</strong> and the <strong>startup script</strong> to disallow modifications by the user. If you need to change this file, contact support.

# How do I validate my files with Steam?

Panel
If you click on the INSTALL/UPDATE button it will validate all your Steam files. If you want to WIPE your server and reinstall fresh, 'check' the checkbox on the upper left of the FILE MANAGER and REMOVE all files. Then press INSTALL/UPDATE and Steam will replace all the missing files.

# How do I restart my server?

Dayz
BEC is preinstalled with your server. You can set the scheduler.xml to restart at intervals. There is a scheduler_faq.xml file inside your bec/config folder that will explain in detail how to configure the scheduler. As always, if you need help just ask on Discord.

# What is the Game Monitor and how do I use it?

Game Monitor
The Game Monitor is your main control center for managing your game server. From here you can:
Server Status: View real-time information about your server including player count, map, and server status
Start/Stop/Restart: Control your server's power state with dedicated buttons
Update Server: Keep your game server files up to date with automatic or manual updates
View Logs: Monitor server logs to troubleshoot issues or track player activity
RCON Console: Send commands directly to your server if supported by the game
The monitor refreshes automatically to give you up-to-date information about your server's performance and status.

# How do I start, stop, or restart my server?

Game Monitor
From the Game Monitor page:
Start: Click the "Start" button to launch your server. Wait for the status to show as "Online"
Stop: Click the "Stop" button to safely shut down your server
Restart: Click "Restart" to stop and start your server in one action
Important: Always use these controls rather than killing processes directly. This ensures proper shutdown and prevents data corruption.
If your server fails to start, check the server logs for error messages that can help identify configuration issues.

# What is the Scheduler and how does it work?

Scheduler
The Scheduler is a cron-like system that allows you to automate server tasks at specific times or intervals.
What is Cron? Cron is a time-based job scheduler used in Unix-like systems (Linux). The panel's Scheduler brings this functionality to game server management.
Common uses:
• Automatic server restarts (daily, weekly, etc.)
• Scheduled server updates
• Backup creation at regular intervals
• Sending automated messages to players
• Running custom scripts or commands
Access the Scheduler from the main menu to create, edit, or delete scheduled tasks for your servers.

# How do I create scheduled tasks (for non-Linux users)?

Scheduler
The Scheduler uses cron syntax, which may be unfamiliar to Windows users. Here's a simple guide:
Cron Format: * * * * * (5 fields separated by spaces)
Position 1: Minute (0-59)
Position 2: Hour (0-23, where 0 = midnight)
Position 3: Day of month (1-31)
Position 4: Month (1-12)
Position 5: Day of week (0-7, where 0 and 7 = Sunday)
Examples:
• `0 6 * * *` - Every day at 6:00 AM
• `0 0 * * 0` - Every Sunday at midnight
• `*/30 * * * *` - Every 30 minutes
• `0 4 * * 1` - Every Monday at 4:00 AM
Special characters:
• `*` means "every" (every minute, hour, etc.)
• `*/X` means "every X units" (*/15 = every 15 minutes)
• `X,Y` means "at X and Y" (1,15 = 1st and 15th)
• `X-Y` means "from X to Y" (9-17 = 9 AM to 5 PM)

# Common Scheduler examples for game servers

Scheduler
Here are practical examples for common server management tasks:
Daily Restart at 6 AM:
Schedule: `0 6 * * *`
Action: Restart Server
Weekly Restart (Sunday 3 AM):
Schedule: `0 3 * * 0`
Action: Restart Server
Hourly Server Update Check:
Schedule: `0 * * * *`
Action: Update Server
Daily Backup at Midnight:
Schedule: `0 0 * * *`
Action: Create Backup
Maintenance Window (2 AM - 4 AM daily):
Stop: `0 2 * * *`
Start: `0 4 * * *`
Remember to consider your server's time zone and peak player hours when scheduling restarts or maintenance.

# What is the Dashboard and what can I see there?

Dashboard
The Dashboard is your overview page that displays key information about all your servers and account:
Server Status Widgets: Quick view of all your servers' online/offline status
Resource Usage: CPU, memory, and disk usage for your servers
Player Activity: Current player counts across all your game servers
Recent Events: Server starts, stops, updates, and other activities
Quick Actions: Fast access to common tasks like starting/stopping servers
System Alerts: Important notifications about your servers or account
The Dashboard refreshes automatically and serves as your central command center for monitoring multiple game servers at a glance.

# How do I manage server configuration files?

File Management
The panel provides several ways to edit your server configuration files:
Config Files Editor: Built-in editor for game-specific configuration files with syntax highlighting
File Manager: Browser-based file manager to upload, download, edit, and organize all server files
FTP Access: Use your favorite FTP client to manage files directly
Important Tips:
• Always backup configuration files before making changes
• Stop your server before editing critical config files
• Some files are protected and cannot be modified for security reasons
• Test configuration changes carefully - invalid configs can prevent server startup
• Use the built-in editor when possible as it provides validation and syntax checking

# How do I use the File Manager?

File Management
The File Manager is a web-based interface for managing your server files:
Navigation: Click folders to browse your server directory structure
Upload Files: Drag and drop files or use the upload button to add files to your server
Edit Files: Click on text files to open the built-in editor
Download Files: Right-click files to download them to your computer
Create Folders: Use the "New Folder" button to organize your files
Delete Files: Select files and click delete (be careful - this is permanent!)
Permissions: View and modify file permissions if your game requires specific settings
The File Manager supports most common file operations and is perfect for quick changes without needing a separate FTP client.

# What backup and restore options are available?

Backup & Restore
The panel provides comprehensive backup and restore functionality:
Automatic Backups: Schedule regular backups of your server files and data
Manual Backups: Create instant backups before making major changes
Database Backups: Export MySQL databases associated with your game servers
Selective Restore: Restore specific files or folders rather than entire server
Download Backups: Download backup files to your local computer for safekeeping
Best Practices:
• Always backup before major updates or configuration changes
• Keep multiple backup versions (daily, weekly, monthly)
• Test restore procedures periodically to ensure backups work
• Store important backups offline for maximum protection

# How do I manage server updates?

Server Management
The panel provides multiple update options for keeping your servers current:
Automatic Updates: Enable automatic Steam updates when new game versions are released
Manual Updates: Check for and apply updates on-demand from the Game Monitor
Scheduled Updates: Use the Scheduler to update servers during low-traffic periods
Validation: Verify and repair corrupted game files using Steam's validation system
Rollback: Restore previous game versions if needed (when backups are available)
Update Tips:
• Monitor update logs for any errors during the process
• Consider backing up before major game updates
• Some updates may require server restart or configuration changes
• Test servers after updates to ensure mods and plugins still work

# How do I use RCON to manage my server?

Server Management
RCON (Remote Console) allows you to send commands directly to your game server:
Accessing RCON: Click the "Console" or "RCON" button in your Game Monitor
Authentication: RCON may require a password set in your server configuration
Common Commands:
• `say [message]` - Send message to all players
• `kick [player]` - Remove a player from the server
• `ban [player]` - Permanently ban a player
• `status` - Show server status and player list
• `changelevel [map]` - Change to a different map
Note: Available commands vary by game. Not all games support RCON functionality. Check your specific game's documentation for supported commands.