complete codex docs

docs/modules/tickets.md

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+# Tickets
+
+## Purpose
+
+Support ticket system with messages, attachments, and settings.
+
+## Current Status
+
+- Production
+- Functional
+
+## Dependencies
+
+- auth/session
+- support workflows
+- attachment storage
+
+## Database Tables
+
+- `tickets`
+- `ticket_messages`
+- `ticket_attachments`
+- `ticket_settings`
+
+## Agent Interaction
+
+- indirect via server-context support requests
+
+## User Workflow
+
+- create ticket
+- reply
+- upload attachments
+- track status
+
+## Admin Workflow
+
+- respond to tickets
+- manage settings
+- moderate attachments and ratings
+
+## Security Concerns
+
+- attachment size and file type limits
+- privacy of server and billing context
+
+## Known Issues
+
+- should be more tightly linked to server monitor and logs
+
+## Missing Functionality
+
+- automatic server context attachment
+- support escalation flow
+
+## Suggested Future Improvements
+
+- integrate server state, recent logs, and account context
+
+## Recommendation
+
+- Keep / Improve
+