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ControlPanel/modules/tickets/uploads/.htaccess
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ControlPanel/modules/tickets/uploads/.htaccess
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Deny from all
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ControlPanel/modules/tickets/uploads/readme.txt
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ControlPanel/modules/tickets/uploads/readme.txt
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By default, ticket attachments will be stored here.
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You should go to the settings and change this so attachments will be saved outside of the www folder.
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If you are unable to do that, then make sure direct access to this folder is blocked.
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