We care about your privacy. Below is a short summary of what we collect, why we collect it, and your choices.
-Last updated: 2025/10/23
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What we collect
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Basic account information (name, email).
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Billing-related details necessary to process payments.
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Server usage information required for diagnostics and security (for example IPs and logs).
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-What we collect
-- Basic account info (name, email), billing-related details, and server usage info (like IPs and logs for security/diagnostics).
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Why we collect it
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To create and run your servers, process payments, prevent fraud and abuse, and send renewal or service-related emails.
-Why we collect it
-- To create and run your servers, process payments, fight fraud/abuse, and send renewal or service emails.
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What we don’t do
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We do NOT sell your personal information. Ever.
-What we don’t do
-- We do NOT sell your personal information. Ever.
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Who sees your data
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Only our team and trusted service providers that help operate the service (payment processors, hosting, email). They receive only the minimum data needed to perform their tasks.
-Who sees your data
-- Only our team and trusted providers that help us run the service (e.g., payment processors, hosting, email). They only get what’s needed to do their job.
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Cookies & analytics
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We use cookies for login sessions and basic analytics to improve the service.
-Cookies & analytics
-- We use simple cookies for login sessions and basic analytics to improve the service.
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Security
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We take reasonable steps to protect data. No system is perfect — please keep strong passwords and don’t share them.
-Security
-- We take reasonable steps to protect data. No system is perfect, so keep strong passwords and don’t share them.
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Retention
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We keep data for as long as needed to provide the service, meet legal obligations, or to resolve disputes. You can request deletion of your account and data.
-Retention
-- We keep data only as long as needed for the service, operations, or legal requirements. You can ask us to delete your account.
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Your choices
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You can request a copy of your data, ask us to correct it, or delete it. Contact: {PRIVACY_EMAIL}
-Your choices
-- You can request a copy of your data, ask us to correct it, or delete it. Contact {PRIVACY_EMAIL}.
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Legal requests
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We only disclose information when required by law or to prevent harm/abuse.
-Legal requests
-- We only share info if required by law or to prevent harm/abuse.
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Minors
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Our services are for users aged 13+ (or your local equivalent). Parents/guardians may contact us for assistance with minor accounts.
-Minors
-- Our services are for users 13+ (or your local equivalent). Parents/guardians—contact us if you need help with a minor’s account.
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Updates
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If we change this policy we will update the date above. Continued use of the service indicates acceptance of the changes.
-Updates
-- If we change this policy, we’ll update the date above. Keep using the service only if you agree with the updates.
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Contact
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Privacy questions? Contact {PRIVACY_EMAIL}.
-Contact
-- Privacy questions?
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Terms of Service
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Terms of Service
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-Your Responsibility
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-You as the customer are responsible for not doing anything that may harm or be detrimental to our
-service, network, or any other customers. You are renting a "game server" and are expected to only
-run any scripts or files that are required or needed by that gameserver.
-If you do anything to disrupt, degrade or otherwise harm our services or customers, your account
-will be terminated immediately without refund.
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Your Responsibility
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+ As the customer you are responsible for not doing anything that may harm or be detrimental to our
+ service, network, or other customers. You are renting a "game server" and should only run scripts
+ or files required by that game server. If you disrupt, degrade, or otherwise harm our services or
+ customers, your account may be terminated immediately without refund.
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+
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-Our Responsibility
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-We are providing you with a game server and the bandwidth to run your gameserver. Many things are
-beyond our control but we accept responsibility for everthing that is within or outside our control.
-We will provide you with a responsive server and support for that server. If you think we are meeting
-your expectations you are welcome to cancel your server for a full refund within the first 30 days
-and for any used pro-rated service time thereafter.
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Our Responsibility
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+ We provide a game server and the bandwidth to run it. Some factors are beyond our control, but we
+ accept responsibility for what we can control. If you are not satisfied within the first 30 days
+ you may request a full refund. After the first month refunds are prorated for unused service time.
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+
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-Support
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-Changes to your Service, Player Counts, Location, or Cancellations:
-Please submit a Ticket from the Game Panel so we can track the status of your issue
-Service Related Issues:
-Our support consists of 'Tickets' created on the game panel which will be responded to ASAP. For
-fastest (not always immediate) answers you should use our Discord for support. We can GUARANTEE that you
-will have a response to any support request within 12 hours. In reality, the response time is usually
-less than 30 minutes during normal business hours which are 7am-8pm EST daily. Outside of those hours
-it might take up to the 12 hours.
-
-YOUR Gameserver Issues:
-Help with customizing and coding your server. This is HELP, not doing it FOR you. We may if time
-is available do some work for you at no charge. What we mean by HELP is telling you what is wrong,
-pointing you in the right direction, looking at your code or configuration for errors.
-If we can, we will perform fixes for you .. but more than likely you will have to do the coding
-and we are just instructing.
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-Refunds
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-You can cancel your server at any time and will be credited for your unused services. If in
-the first month of your service you are not satisfied with your gameserver, our support, services,
-network or anything at all .. you can ask for a full refund which will be granted without question.
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+
Support
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+ For changes to your service, player counts, location changes, or cancellations please submit a ticket
+ via the Game Panel so we can track and resolve the issue. Our primary support channel is tickets;
+ for faster responses you can use Discord. We aim to reply within 12 hours; during business hours
+ replies are often much faster.
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+ Help with customizing and coding your server is provided as guidance (not as full development work).
+ We will point out errors, provide direction, and may perform small fixes if time allows.
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Refunds
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+ You can cancel at any time and will be credited for unused services. If you are not satisfied within
+ the first month, you may request a full refund. After the first month refunds are limited to unused
+ prorated time only.
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After the first month, you can receive a refund for unused cancelled services only.
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