Common Issues & Solutions

Server Won't Start

Symptoms

• Server status shows "Stopped" even after clicking Start
• Server starts but immediately crashes
• Error messages in the console

Solutions

1. Check Server Logs: Review the console output for error messages
2. Verify Configuration: Ensure config files have correct syntax
3. Check Port Conflicts: Make sure the port isn't already in use
4. Memory Issues: Verify you have enough RAM allocated
5. File Permissions: Ensure server files have correct permissions

Can't Connect to Server

Symptoms

• Connection timeout when trying to join
• "Server not responding" errors
• Can't find server in server list

Solutions

1. Verify Server is Running: Check control panel status
2. Check IP and Port: Ensure you're using the correct address
3. Firewall Settings: Make sure firewall allows the server port
4. Server Whitelist: Check if server has whitelist enabled
5. Game Version: Ensure your game version matches the server

Server Lag

Symptoms

• Delayed responses to player actions
• Rubber-banding or teleporting players
• High ping times

Solutions

1. Check Server Resources: Monitor CPU and RAM usage in control panel
2. Reduce View Distance: Lower render distance in server config
3. Limit Entities: Use plugins to limit mob spawning
4. Optimize Plugins/Mods: Remove or update poorly performing addons
5. Upgrade Plan: Consider upgrading to a higher-tier server

File Upload Issues

Symptoms

• FTP connection refused
• Can't upload files
• Files upload but don't appear on server

Solutions

1. Check FTP Credentials: Verify username and password are correct
2. FTP Mode: Try switching between active and passive FTP mode
3. File Size Limits: Check if file exceeds maximum upload size
4. Directory Permissions: Ensure you have write permissions
5. Stop Server First: Some files can't be modified while server runs

Mods/Plugins Not Working

Symptoms

• Mods don't load
• Plugin commands don't work
• Server crashes when loading mods

Solutions

1. Check Compatibility: Ensure mod/plugin matches server version
2. Verify Dependencies: Install required dependency mods
3. Check Installation Path: Files must be in correct folder
4. Review Logs: Check for mod/plugin loading errors
5. Update Software: Make sure mods and server are up to date

World Data Loss

Prevention

• Make regular backups via FTP or control panel
• Always stop server properly before shutting down
• Don't force-stop unless absolutely necessary
• Test configuration changes on backup worlds first

Recovery

1. Check if control panel has automatic backups
2. Restore from your most recent manual backup
3. Contact support if no backups are available

Getting Further Help

If these solutions don't resolve your issue:

• Check the specific documentation for your game server type
• Review server logs for detailed error messages
• Contact support with:
  • Detailed description of the problem
  • Steps to reproduce the issue
  • Recent changes made to the server
  • Relevant error messages or screenshots