Terms of Service

1. Your Responsibility

   As the customer you are responsible for not doing anything that may harm or be detrimental to our service, network, or other customers. You are renting a "game server" and should only run scripts or files required by that game server. If you disrupt, degrade, or otherwise harm our services or customers, your account may be terminated immediately without refund.

2. Our Responsibility

   We provide a game server and the bandwidth to run it. Some factors are beyond our control, but we accept responsibility for what we can control. If you are not satisfied within the first 30 days you may request a full refund. After the first month refunds are prorated for unused service time.

3. Support

   For changes to your service, player counts, location changes, or cancellations please submit a ticket via the Game Panel so we can track and resolve the issue. Our primary support channel is tickets; for faster responses you can use Discord. We aim to reply within 12 hours; during business hours replies are often much faster.

   Help with customizing and coding your server is provided as guidance (not as full development work). We will point out errors, provide direction, and may perform small fixes if time allows.

4. Refunds

   You can cancel at any time and will be credited for unused services. If you are not satisfied within the first month, you may request a full refund. After the first month refunds are limited to unused prorated time only.