isAdmin($_SESSION['user_id']);
$attachmentSettings = $TicketSettings->get(array('attachments_enabled', 'attachment_save_dir', 'attachment_limit', 'attachment_max_size', 'attachment_extensions', 'ratings_enabled'));
echo ''.get_lang('viewing_ticket').'
';
$tid = (int)$_GET['tid'];
$uid = $_GET['uid'];
$ticketData = $ticket->getTicket($tid, $uid);
if (!$ticket->exists($tid, $uid)) {
print_failure(get_lang('ticket_not_found'));
$view->refresh("?m=tickets");
return;
}
if (!$isAdmin && !$ticket->authorized($_SESSION['user_id'], $tid, $uid)) {
print_failure(get_lang('ticket_cant_read'));
$view->refresh("?m=tickets");
return;
}
if (!$ticketData) {
print_failure(get_lang('cant_view_ticket'));
$view->refresh("?m=tickets");
return;
}
if ($_SERVER['REQUEST_METHOD'] === 'POST') {
$attachments = new Attachments(
$db,
$_FILES['ticket_file'],
$attachmentSettings['attachment_save_dir'],
$attachmentSettings['attachment_limit'],
$attachmentSettings['attachment_max_size'],
explode(', ', $attachmentSettings['attachment_extensions'])
);
if (isset($_POST['ticket_close'])) {
$ticket->updateStatus($tid, $uid, 0);
$view->refresh("?m=tickets&p=viewticket&tid=".$tid."&uid=".$uid, 0);
return;
}
if (isset($_POST['ticket_submit_response'])) {
$_POST = array_map('trim', $_POST);
$_SESSION['ticketReply'] = strip_real_escape_string($_POST['reply_content']);
$errors = array();
$fileErrors = array();
if (empty($_POST['reply_content'])) {
$errors[] = get_lang('no_ticket_reply');
} elseif (strlen($_POST['reply_content']) < 4) {
$errors[] = get_lang('invalid_ticket_reply_length');
}
if ($attachments->checkPath() === false && $attachmentSettings['attachments_enabled']) {
$fileErrors[] = get_lang('attachment_directory_not_writable');
}
if ($attachments->validAttachmentCount() === false && $attachmentSettings['attachments_enabled']) {
$fileErrors[] = get_lang_f('attachment_invalid_file_count', $attachmentSettings['attachment_limit']);
}
if (empty($errors)) {
$reply = $ticket->message($tid, $_SESSION['user_id'], getClientIPAddress(), strip_real_escape_string($_POST['reply_content']), $isAdmin, $uid);
if (!$reply) {
echo ticketErrors(array(get_lang('failed_to_reply')));
$view->refresh("?m=tickets&p=submitticket", 60);
return;
}
if (isset($_SESSION['ticketReply'])) {
unset($_SESSION['ticketReply']);
}
if ($attachmentSettings['attachments_enabled']) {
// Validate the uploaded files if specified path exists and is writable. and if the amount of files is valid.
// if any files fail to validate, then only save/move the ones which validated successfully and show an error for the ones which didn't.
if (empty($fileErrors)) {
$validator = $attachments->validate();
$fileErrors[] = $validator->getErrors();
$attachments->save($tid, $reply);
}
setcookie('fileErrors', json_encode(array('uid' => $uid, 'fileErrors' => $fileErrors)), time() + 86400, '/');
}
$view->refresh("?m=tickets&p=viewticket&tid=".$tid."&uid=".$uid, 0);
return;
} else {
echo ticketErrors($errors);
$view->refresh("?m=tickets&p=viewticket&tid=".$tid."&uid=".$uid, 60);
return;
}
}
}
echo ''. ticketErrors() .'
';
echo ticketHeader($ticketData);
if ($ticketData['status'] == 0) {
echo ''.get_lang('ticket_is_closed').'
';
echo '';
echo '
'.get_lang('reply').'
';
echo '
+
';
echo '
';
echo '
';
if (!empty($ticketData['messages'])) {
echo '';
foreach ($ticketData['messages'] as $message) {
echo ticketMessage($message, $uid, $isAdmin, $attachmentSettings['ratings_enabled']);
}
echo '
';
}
if (empty($ticketData['messages']) && $ticketData['status'] != 0) {
echo ''.get_lang('no_ticket_replies').'
';
}
require 'js/javascript_vars.php';
?>