54 lines
2 KiB
PHP
54 lines
2 KiB
PHP
<?php include(__DIR__ . '/modules/billing/includes/top.php'); include(__DIR__ . '/modules/billing/includes/menu.php'); ?>
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<main class="container-wide pad-40">
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<h1 class="center">Terms of Service</h1>
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<ol>
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<li>
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<h3>Your Responsibility</h3>
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<p>
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As the customer you are responsible for not doing anything that may harm or be detrimental to our
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service, network, or other customers. You are renting a "game server" and should only run scripts
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or files required by that game server. If you disrupt, degrade, or otherwise harm our services or
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customers, your account may be terminated immediately without refund.
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</p>
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</li>
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<li>
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<h3>Our Responsibility</h3>
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<p>
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We provide a game server and the bandwidth to run it. Some factors are beyond our control, but we
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accept responsibility for what we can control. If you are not satisfied within the first 30 days
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you may request a full refund. After the first month refunds are prorated for unused service time.
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</p>
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</li>
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<li>
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<h3>Support</h3>
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<p>
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For changes to your service, player counts, location changes, or cancellations please submit a ticket
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via the Game Panel so we can track and resolve the issue. Our primary support channel is tickets;
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for faster responses you can use Discord. We aim to reply within 12 hours; during business hours
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replies are often much faster.
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</p>
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<p>
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Help with customizing and coding your server is provided as guidance (not as full development work).
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We will point out errors, provide direction, and may perform small fixes if time allows.
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</p>
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</li>
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<li>
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<h3>Refunds</h3>
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<p>
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You can cancel at any time and will be credited for unused services. If you are not satisfied within
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the first month, you may request a full refund. After the first month refunds are limited to unused
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prorated time only.
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</p>
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</li>
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</ol>
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</main>
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<?php include(__DIR__ . '/modules/billing/includes/footer.php'); ?>
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After the first month, you can receive a refund for unused cancelled services only.
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