59 lines
2.5 KiB
PHP
Executable file
59 lines
2.5 KiB
PHP
Executable file
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<h1 style="text-align:center">Terms of Service</h1>
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<ol>
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<li>
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<h3>
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Your Responsibility
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</h3>
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You as the customer are responsible for not doing anything that may harm or be detrimental to our
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service, network, or any other customers. You are renting a "game server" and are expected to only
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run any scripts or files that are required or needed by that gameserver. <br>
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If you do anything to disrupt, degrade or otherwise harm our services or customers, your account
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will be terminated immediately without refund.
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</li>
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<li>
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<h3>
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Our Responsibility
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</h3>
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We are providing you with a game server and the bandwidth to run your gameserver. Many things are
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beyond our control but we accept responsibility for everthing that is within or outside our control.
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We will provide you with a responsive server and support for that server. If you think we are meeting
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your expectations you are welcome to cancel your server for a full refund within the first 30 days
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and for any used pro-rated service time thereafter.
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</li>
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<li>
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<h3>
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Support
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</h3>
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Changes to your Service, Player Counts, Location, or Cancellations:<br>
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Please submit a Ticket from the Game Panel so we can track the status of your issue<br>
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Service Related Issues:<br>
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Our support consists of 'Tickets' created on the game panel which will be responded to ASAP. For
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fastest (not always immediate) answers you should use our Discord for support.<br> We can GUARANTEE that you
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will have a response to any support request within 12 hours. In reality, the response time is usually
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less than 30 minutes during normal business hours which are 7am-8pm EST daily. Outside of those hours
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it might take up to the 12 hours. <br>
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<br>
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YOUR Gameserver Issues:<br>
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Help with customizing and coding your server. This is HELP, not doing it FOR you. We may if time
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is available do some work for you at no charge. What we mean by HELP is telling you what is wrong,
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pointing you in the right direction, looking at your code or configuration for errors.<br>
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If we can, we will perform fixes for you .. but more than likely you will have to do the coding
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and we are just instructing.
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</li>
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<li>
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<h3>
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Refunds
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</h3>
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You can cancel your server at <i><b>any time</b></i> and will be credited for your unused services. If in
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the first month of your service you are not satisfied with your gameserver, our support, services,
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network or anything at all .. you can ask for a <b>full refund</b> which will be granted without question.
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After the first month, you can receive a refund for unused cancelled services only.
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</li>
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</ol>
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