Panel/docs/modules/tickets.md

Tickets

Workspace reference: GSP-WORKSPACE.md

Purpose

Support ticket system with messages, attachments, and settings.

Current Status

• Production
• Functional

Dependencies

• auth/session
• support workflows
• attachment storage

Database Tables

• tickets
• ticket_messages
• ticket_attachments
• ticket_settings

Agent Interaction

• indirect via server-context support requests

User Workflow

• create ticket
• reply
• upload attachments
• track status

Admin Workflow

• respond to tickets
• manage settings
• moderate attachments and ratings

Security Concerns

• attachment size and file type limits
• privacy of server and billing context

Known Issues

• should be more tightly linked to server monitor and logs

Missing Functionality

• automatic server context attachment
• support escalation flow

Suggested Future Improvements

• integrate server state, recent logs, and account context

Recommendation

• Keep / Improve