65 lines
1,018 B
Markdown
65 lines
1,018 B
Markdown
# Tickets
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Workspace reference: [`GSP-WORKSPACE.md`](../../../GSP-WORKSPACE.md)
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## Purpose
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Support ticket system with messages, attachments, and settings.
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## Current Status
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- Production
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- Functional
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## Dependencies
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- auth/session
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- support workflows
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- attachment storage
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## Database Tables
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- `tickets`
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- `ticket_messages`
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- `ticket_attachments`
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- `ticket_settings`
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## Agent Interaction
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- indirect via server-context support requests
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## User Workflow
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- create ticket
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- reply
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- upload attachments
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- track status
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## Admin Workflow
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- respond to tickets
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- manage settings
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- moderate attachments and ratings
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## Security Concerns
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- attachment size and file type limits
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- privacy of server and billing context
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## Known Issues
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- should be more tightly linked to server monitor and logs
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## Missing Functionality
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- automatic server context attachment
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- support escalation flow
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## Suggested Future Improvements
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- integrate server state, recent logs, and account context
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## Recommendation
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- Keep / Improve
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